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Return policies Defective items. All damaged or defective merchandise will be replaced with the exact same item. Defective merchandise must be reported to us within 30 days of purchase. If you are planing on returning an item for replacement, please contact us first at orders@ultimateimports.com Open items. Ultimate Imports does not accept returns on opened videos and DVDs unless it is a defective item. Defective merchandise must be reported to us within 30 days of purchase. If you are planing on returning an item for replacement, please contact us first at orders@ultimateimports.com Factory sealed returns. Ultimate Imports does not offer refunds on its video or DVD purchases. If the wrong video title is ordered, we will offer you a store credit towards the video/DVD product of your choice-minus shipping charges. Any video or DVD product that is returned for credit, must be unopened and in its factory shrink-wrap. There will also be an additional shipping charge to send the new videos/DVDs. If you are planing on returning an item for replacement, please contact us first at orders@ultimateimports.com |